No more “stupid guys” at Beijing’s Silk Market


Beijing’s Silk Market had a streak of bad publicity in the foreign press for the last couple of years, after being sued by various international brands for intellectual property rights violations.

Realizing that the counterfeit goods orgy might be nearing its end, the Silk Market now tries to boost sales and re-position itself by fostering exceptional customer service among its employees. Late last year, the proprietors have erected various signs around the market, elaborating on proper ways to communicate with patrons. The signs (see image) recommend avoiding sentences such as “Shit!”, “Stupid Guys”, and “Just take it and leave me alone”, while encouraging employees to use “It’s my pleasure to help you” and “looks as though it was made only for you” more often.

Thanks to Tami for the photo and the tip.
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